Career Coach and Case Manager

Date Posted:February 25, 2019
Position Name:

Career Coach and Case Manager - Family Resource Center


The YWCA of Central Alabama is looking for a Career Coach and Case Manager to provide career guidance and case management services for clients transitioning to self-sufficiency in a way that provides exceptional client and community services while achieving the highest standards of compliance. 

Essential Functions:

  • Adhere to the policies of the YWCA and support its Mission and Vision. 
  • Provide compassionate, empowering assistance to all clients in a manner that prepares them to achieve the very best in their lives.   
  • Complete thorough assessments of client’s progress toward self-sufficiency, training, education, and other workforce development activities.  Develop individual employment plan with clients to determine realistic short- and long-term self-sufficiency goals. 
  • Provide individualized case management services and advocacy to assist clients with identifying and overcoming barriers, enrolling in job training, obtaining employment, as well as referrals to outside agencies (medical, food stamps, employment, financial, legal, mental health issues and/or others) as may be needed. 
  • Maintain thorough information about local resources and programs including but not limited to job training, job placement, workforce development, and educational.   
  • Determine client’s needs for financial assistance and complete appropriate referrals to support their tasks related to job training and employment goals. 
  • Assist clients with resume writing, interview preparation, job search, and related employment goals and tasks. 
  • Work with DHR’s A-RESET program and as necessary assist clients with gaining certification through DHR. 
  • Provide 6-12 month follow-up case management to those clients who secure employment, track their stabilization and provide support as needed throughout follow-up period. 
  • Assist with identifying and recruiting participants for FRC’s workforce development program and services. 
  • Follow the procedures, schedules, and practices established by the YWCA under the supervision of the YWoodlawn Family Resource Center Coordinator. 
  • Actively participate in staff meetings as may be required by the Senior Director of Housing and work collaboratively with other members of the YWCA’s Housing Department and AmeriCorps in the fulfillment of the department’s obligations. 
  • Assist with all audit, funding or educational visits to the YWCA through public speaking and touring of the facilities as may be required including representing the YWCA at meetings and community events as may be requested. 
  • Maintain applicable client files, case notes, and detailed records to ensure consistency and compliance with all agency procedures, programs and/or funding streams, doing so in concert with the guidance of the YWoodlawn Family Resource Center. 
  • Work both independently and in coordination with other Housing staff to ensure timely and ongoing statistical information related to the production of required reporting to federal, state, county and local funding sources including DHR SNAP and ANFRC sources as may be needed. 
  • Perform associated administrative duties as may be required.  
  • Perform all other duties deemed necessary for the smooth operation of the Family Resource Center, Interfaith Hospitality House shelter, Housing Department, and the YWCA, overall. 

Critical Competencies:

  • Ability to work in fast-paced, crisis-driven environment. 
  • Ability to work independently and with teams as necessary. 
  • Strong interpersonal, communication, crisis intervention and organizational skills.  
  • Knowledge of community-based social services, resources and referrals. 
  • Ability to work with socially and culturally diverse populations. 
  • Computer skills in word processing and a willingness to adapt to new software as may be needed. 

Key Qualifications:

  • Bachelor’s Degree from an accredited college or university and 3+ years of experience providing direct services to individuals, children, and families. 
  • Excellent interpersonal skills with adults and children and crisis intervention experience. 
  • Valid driver’s license and insurance.

Qualified applicants please send cover letter and resume to Jak'Lyn Tarpley-Hall at