Housing Specialist

Position Name

Housing Specialist

Location

Birmingham, AL

Summary

Provide support and assistance to Housing staff in the overall operation of the YWCA’s Housing programs in a way that provides exceptional housing and services for applicants and residents, including those who are victims of domestic violence, while achieving the highest standards of compliance.

Basic Responsibilities:

  • Adhere to the policies of the YWCA and support its Mission and Vision.
  • Provide compassionate, empowering assistance to all applicants and residents in a manner that prepares them to achieve the very best in their tenancy and in their lives, both directly through personal interaction and indirectly through work with other housing staff.
  • Follow the procedures, schedule, and practices established by the YWCA under the supervision of the Director of Housing.
  • Assist with follow-up case management and housing advocacy to transitional residents who are victims of domestic violence as they move into permanent housing, working with these clients to create and ensure a safe plan of stabilization and autonomy in permanent housing.
  • Field inquiries about YWCA’s housing opportunities and provide assistance and follow-up with interested applicants providing appropriate information, resources, and referrals as warranted.
  • Process rental applications on a timely basis in a manner consistent with LIHTC, AHP, HOME, HUD and all relevant governing source compliance measures.
  • Update and manage on an ongoing basis, all waiting lists for YWCA’s Housing; ensure compliance with YWCA’s Housing Tenant Selection Plans in the movement of potential and existing residents, into and out of, housing.
  • Assist with administrative tasks including hardcopy and electronic record-keeping, filing, copying, packaging of housing materials, answering telephones and other administrative tasks.
  • Assist with data entry on the YWCA’s property management software including, but not limited to, charging and posting deposits.
  • Work both independently and in coordination with housing staff to address tenant issues, communication with applicants and/or residents, inspections and/or other residency matters, as may be required.
  • Work collaboratively with the Director of Building Services and/or designee(s) to ensure coordination with the Housing Department in providing exceptional property management of the housing units.
  • Assist with the planning and facilitation of any tenancy meetings, events and/or functions including those involving transitional and permanent housing residents.
  • Provide agenda and take minutes at all housing staff meetings including distribution and follow up with relevant staff.
  • Actively participate in all Housing Department meetings and work collaboratively with other members of the YWCA’s Housing Department in the fulfillment of the department’s obligations.
  • Perform all other duties deemed necessary for the smooth operation of the Housing Office and the YWCA, overall.
  • Able to lift up to 20 lbs. 

Qualifications, Skills and Abilities:

 

 

  • Administrative experience in working with property management and/or client services. College degree preferred; experience working with low income populations preferred.
  • A passion and a capacity for work that improves opportunities for those in greatest need
  • The ability to sensitively work with diverse populations living below, at, or slightly above poverty
  • Excellent interpersonal skills with adults and children and crisis intervention experience.
  • Computer skills in word processing and spreadsheets along with a willingness to adapt to new software as may be needed
  • Ability to communicate effectively and professionally, both verbally and in writing, with colleagues, tenants and the general public
  • Valid driver’s license and a driving record acceptable by the agency’s insurance company
ApplyingQualified applicants should send a resume to pknorr@ywcabham.org.  No phone calls please.