Relief House Manager - IHH

Date Posted

August 11, 2019

Position Name

Relief House Manager (Part-time as Needed)


Birmingham, AL


The House Manager will provide supervision and life skills guidance to resident families for the YWCA Interfaith program, ensuring the smooth operation of the facility in a way that provides exceptional tenant services for residents while achieving the highest standards of compliance.

Essential Functions:

  1. Adhere to the policies of the YWCA and support its Mission and Vision
  2. Provide compassionate, empowering assistance to all residents in a manner that prepares them to achieve the very best in their tenancy and in their lives.
  3. Follow the procedures, schedules and practices established by the YWCA under the supervision of the Interfaith Hospitality House Shelter Director.
  4. Place work orders for repairs and schedule routine maintenance of the IHH facility coordinating with Facilities Specialist and Facilities Services department as may be needed.
  5. Replenish food, household cleaning, laundry and maintenance supplies for daily use, in a manner consistent with operational protocols and YWCA standards; assess inventory, storage and distribution of resources.
  6. Ensure timely and ongoing communication with other house managers and the IHH Shelter Manager, both verbally and by maintaining properly updated shift change reports to this end.
  7. Assist with reception of phone calls and visitors requests and inquiries are properly directed.
  8. Conduct inspections of resident units and all common areas, to ensure cleanliness, safety and good repair.
  9. Assist Facilities Specialist in processing of all donations ensuring appropriate distribution of these items.
  10. Supervise and assist as may be needed with meal preparation, serving and clean-up.
  11. Receive and distribute all daily mail to appropriate staff and resident families.
  12. Assist with all tours and visits to the YWCA as may be required including representing the YWCA at meetings and community events as may be requested.
  13. Actively participate in department and agency meetings, working collaboratively with other members of the YWCA’s Housing Department and other Programs in the fulfillment of the department’s obligations and YWCA as a whole.
  14. Perform all other duties deemed necessary for the smooth operation of the Housing Office and the YWCA, overall.

Required Education and Experience:


  1. High School Diploma or GED.
  2. Experience providing direct services to individuals, children, and families.
  3. Valid driver’s license and personal automobile insurance.


All interested and qualified applicants should submit a resume and cover letter to Monica Shields, No phone calls please.