Relief House Manager - IHH

Date Posted

February 15, 2019

Position Name

Part-Time Relief House Manager


Birmingham, AL


To provide supervision and life skills guidance to resident families for the YWCA Interfaith program, ensuring the smooth operation of the facility in a way that provides exceptional tenant services for residents while achieving the highest standards of compliance.

Basic Responsibilities:

  • Adhere to the policies of the YWCA and support its Mission and Vision
  • Provide compassionate, empowering assistance to all residents in a manner that prepares them to achieve the very best in their tenancy and in their lives.
  • Follow the procedures, schedules and practives established by the YWCA under the supervision of the Interfaith Hospitality House Coordinator. The day house manager will assist with scheduling.
  • Place work orders for repairs and day house manager will schedule routine maintenance of all applicable housing in concert with the Building Services department as may be needed.
  • Ensure comprehensive, confidential and ongoing accurate uses of the HMIS software as may be directed.
  • Maintain the inventory of houshold cleaning, laundry and maintenance supplies. Additionally, the house manager working weekdays during business hours shall acquire all food and household supplies and ensure maintenance of inventory and storage in a manner consistent with operational protocols and YWCA standards. All house managers shall assist with this by assessing inventory, storage and distribution of these resources, communicating regularly with the day house manager and the Interfaith Hospitality House Coordinator and by maintaining properly updated shift change reports to this end.
  • Assist with reception and answering telephones to ensure calls do not go unanswered and that requests inquiries are properly directed.
  • All house managers working in the morning must conduct daily inspections of resident rooms/suites and all common areas to ensure cleanliness, safety and good repair and to assist with the cleaning of the facility as may be needed.
  • Assist with acceptance, inventory and receipt of all items received as donations. The house manager working weekdays during business hours shall be responsible for sorting, preparing and ensuring appropriate distribution of these items.
  • Supervise and assist as may be needed with meal preparation, serving and clean-up.
  • Receive and distribute all daily mail to appropriate staff and resident families.
  • Assist with all tours and visits to the YWCA as may be required including representing the YWCA at meetings and community events as may be requested.
  • Actively participate in Housing Department meetings and work collaboratively with other members of the YWCA's Housing Department in the fulfillment of the department's obligations.
  • Perform all other duties deemed necessary for the smooth operation of the Housing Office and the YWCA, overall.



  • High School Diploma or GED
  • Experience supervising adults and children; experience as a shelter house manager, prefered
  • A passion and capacity for work that improves opportunities for those in greatest need.
  • Self-motivated and able to work with indirect supervision
  • The ability to sensitively work with diverse populations living below, at or slightly above poverty.
  • Excellent interpersonal skills with adults and children
  • Ability to communicate effectively and professionally with colleagues, tenants and the general public
  • Valid driver's license and a driving record acceptable by the agency's insurance company


All interested and qualified applicants should submit a resume and cover letter to Monica Shields, No phone calls please.