Crisis Intervention Services Liaison

Date Posted:June 25, 2019
Position Name:

Crisis Intervention Services Liaison


YWCA Central Alabama is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We work every day to make a positive change in the lives of individuals and in the community. 

The YWCA of Central Alabama is seeking a Crisis Intervention Services Liaison to coordinate and provide coverage of 24/7 domestic violence crisis hotline; coordinate and serve as liaison to support group for children and teens exposed to domestic violence and provide supportive services to the Family Violence Center clients.

Essential Functions:

  • Recruit an adequate number of diverse crisis line volunteer candidates, and develop and consistently use screening tools to ensure acceptance of qualified volunteer candidates
  • Using a variety of staff resources and training tools, conduct a minimum of three crisis line training classes each year, more as necessary, to maintain an adequate number of volunteers
  • Provide ongoing supervision and feedback for crisis line volunteers and interns
  • Maintain adequate and updated referral resources and supplies for crisis line operations
  • Maintain automated system for logging, tracking and analyzing call statistics, volunteer records, and referral resources
  • Develop and maintain program for recognizing and retaining volunteers
  • Assist with providing coverage of the crisis line and shelter supportive services
  • Provide case management to FVC shelter residents as needed
  • Conduct volunteer training for children & teen’s support group, “Children in Crisis (CIC),” three times per year
  • Coordinate weekly CIC support groups, ensuring supplies are purchased, lessons are prepared and volunteers are equipped to facilitate the program
  • Serve as liaison with Junior League of Birmingham volunteers to coordinate the implementation of Children in Crisis support group.
  • Provide emergency night & weekend on-call coverage of crisis line and shelter supportive services on rotating basis
  • Represent the agency and/or program at meetings and community events as requested
  • Responsible for ongoing professional growth and knowledge of current developments within in the field
  • Adhere to the policies of the YWCA and program standards as approved by ACADV
  • Maintain accurate, detailed statistics and provide monthly and annual program reports as requested and required
  • Attend staff meetings
  • All other duties as assigned by FVC Director or Assistant Director of DVS

Critical Competencies:

  • Strong interpersonal, communication and crisis intervention skills
  • Ability to work under pressure in a crisis-driven, fast-paced environment
  • Ability to work within a team

Key Qualifications:

  • Bachelor’s degree in human services or related field; Master’s degree preferred    
  • Experience on crisis hotline or experience working in shelter preferred
  • Valid Alabama Driver’s License and driving record acceptable by agency’s insurance company
  • Ability to work some evening shifts, including a regular Monday evening shift

Qualified applicants please send cover letter and resume to Cleola Callahan at